Beni Roth is a platform developer and responsible for ICT training. He explains the new training path as follows: “It’s training to become a professional supporter with broad IT knowledge.” ICT specialists install hardware and software, instruct users and provide support in all matters. The prospective ICT specialist at BWB will start the three-year training program at the beginning of August 2022. In addition to technology, the focus is on people and communication. “The trainee should be able to put himself in the shoes of others and pick them up in conversation – at all levels and functions,” Beni hopes.
Full conversation with Beni Roth:
Beni, the three-year apprenticeship as an ICT specialist starts at BWB in the summer, can you tell us something about the new apprenticeship?
It is the training to become a professional supporter with broad IT knowledge: The trainee acquires a wide range of IT knowledge and learns about various applications. The focus is on dealing with networks, with hardware and software, and with the people behind the PCs.
What characteristics does a young person ideally bring to this training?
It is a communicative personality with good empathy. The learner should empathize with others and pick them up in conversation – at all levels and functions. The person has a flair for technology or a willingness to expand it. Understanding, patience and willingness to help are part of it.
To what extent does the new training counteract the shortage of skilled workers?
The academic and cognitive requirements are somewhat lower than for the previous IT apprenticeships. It is thus accessible to a broader student body. It offers a solid entry into the ICT world and provides opportunities for further education (e.g. Federal Diploma or Professional Baccalaureate).
How does the new learner start and when do we hear them on the support phone?
On August 2, Oleksii Progano will start and will first learn the ropes. In a first step, he answers telephone inquiries and thus gets to know our employees and their activities. We will inform internally via IT newsletter again in summer.
Where are there more difficult moments as an instructor?
I can answer questions well, It is in my nature as a patient and affable person. Time management becomes demanding: I want to take enough time for the learner, create an optimal introductory program, find instructive illustrative examples, and choose the right immersions.
What would you like to pass on to the trainees in addition to what they learn in school?
My drive and motivation is the motto “Live the search” from the surfer world. Live the search. Focus on the moment. Stay curious and open to change. You never stop learning, even at the age of 65 we will learn new things. This applies to all of us, not just young people.